We offer regular free shipping to our clients in Canada and USA and there is no minimum amount required.
All our orders are processed within 1-2 business days and shipped from Montreal, Canada.
Orders are shipped through Canada Post or by courier service (DHL/UPS). Approximate transit time is as follow:
- Canada: 2-5 business days
- USA: 4-10 business days
- Other countries: Please send us an email with your shipping address and the item you wish to purchase so we can send you a quotation with approximate time of delivery.
It is important for us to keep you updated on the progress of your order. Once your item is dispatched we will send you an email notification with the tracking information.
If you choose the Express Shipping option, the shipping costs will be automatically calculated and indicated at the checkout page. Please note that express shipping will take 2 days within Canada and 2-4 days within the US.
Currency and Payment
Our prices are all listed in Canadian Dollars. We accept Visa, MasterCard, American Express and Paypal. All payments are processed securely through Shopify payment network.
There are no custom fees for Canadian orders as all our products are shipped from our office in Montreal.
For orders outside of Canada, customers are responsible for any customs or import taxes that may apply. We are not responsible for delays due to customs.
Exchange and return
We want you to be happy with the items you purchased from us. We gladly accept returns and exchanges, please contact us within 7 days of delivery for a full refund or exchange.
*Items should be shipped back to us within 14 days of delivery.
*Items should be unused and non-altered. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
*Customers are responsible for return shipping costs.
Please make sure to have a proof of shipping back the returned item, we cannot be responsible of lost or damaged items.
Please feel free to contact us at firstname.lastname@example.org for any questions. We will respond as soon as possible.